50+ WhatsApp Business Message Templates — Copy & Use Instantly (2026)
WhatsApp Business Message Templates — What Are They?
WhatsApp Business message templates are pre-written messages you can quickly send to customers without typing from scratch each time. They ensure your communication is consistent, professional, and fast. You can create and customise unlimited templates using the free WAUtility Message Template Builder.
Why Use Message Templates for WhatsApp Business?
Templates save significant time for any business that handles customer enquiries, orders, or support on WhatsApp. A business receiving 50+ messages per day can cut response time by 80% using templates. They also ensure that important details — payment instructions, addresses, policies — are always included and never accidentally omitted.
Best WhatsApp Business Message Templates
Welcome & Greeting Templates
- "Hi [Name] 👋 Welcome to [Business Name]! How can we help you today?"
- "Hello! Thanks for reaching out to [Business Name]. Our team is here Mon–Sat 9am–6pm. We will get back to you shortly!"
- "Hi there! 😊 You have reached [Business Name]. Please share what you are looking for and we will assist you right away."
Order Confirmation Templates
- "✅ Order Confirmed! Hi [Name], your order #[OrderID] for [Item] has been placed. Expected delivery: [Date]. Track here: [Link]"
- "🎉 Your order is confirmed! We are preparing [Product] and will ship within [X] business days. Thank you for choosing [Business Name]!"
Follow-Up Templates
- "Hi [Name], just checking in on your enquiry about [Product/Service]. Are you still interested? Happy to answer any questions 😊"
- "Hello! We noticed you were looking at [Product]. It is still available — shall I reserve one for you?"
- "Hi [Name], following up on our conversation yesterday. Have you had a chance to consider our offer? Let me know if you need any more info."
Payment & Invoice Templates
- "Hi [Name], your invoice for [Amount] is ready. Payment methods: [Methods]. Due date: [Date]. Any questions, just ask!"
- "✅ Payment Received! Thank you [Name]. Your payment of [Amount] for [Order/Service] has been confirmed. Receipt: [Link]"
Delivery & Shipping Templates
- "📦 Your order is on the way! Hi [Name], [Product] has been shipped. Tracking number: [Number]. Estimated delivery: [Date]."
- "🚚 Out for delivery today! Your order will arrive between [Time]. Please ensure someone is available at [Address]."
- "✅ Delivered! Hi [Name], your order has been delivered. Enjoying it? We would love a review: [Link] ⭐"
Appointment Reminder Templates
- "📅 Reminder: You have an appointment at [Business Name] on [Date] at [Time]. Location: [Address]. Reply CONFIRM or RESCHEDULE."
- "Hi [Name], just a reminder about your booking tomorrow at [Time]. See you then! 😊 Call [Phone] if you need to change it."
Promotional & Offer Templates
- "🎉 Special Offer! Hi [Name], enjoy [X]% off all [Products] this week only. Use code: [Code] at checkout. Shop now: [Link]"
- "🔥 Flash Sale — [X] hours only! Get [Product] at [Price] (usually [Normal Price]). Order here: [Link]"
Support & Issue Resolution Templates
- "Hi [Name], thank you for letting us know about the issue. Our team is looking into it and will update you within [X] hours."
- "We are sorry for the inconvenience! Your replacement/refund for [Order] has been processed. It will arrive/reflect in [Timeframe]."
WhatsApp Message Template Best Practices
| Do | Avoid |
|---|---|
| Use the customer's name | Generic "Dear Customer" |
| Keep it under 160 words | Long walls of text |
| Include a clear next step | Leaving customer unsure what to do |
| Use emoji sparingly (1-2 max) | Emoji overload |
| Personalise with order/product details | Blank placeholder [fields] not filled |
Build Custom WhatsApp Templates Instantly
The WAUtility Message Template Builder lets you create, preview and copy custom WhatsApp business templates in seconds. Add variable placeholders like [Name] and [Order ID], choose a category, and generate a professional template ready to use. Combine with a WhatsApp Link Generator to add clickable chat links in your templates.
Frequently Asked Questions
What is the difference between WhatsApp message templates and WhatsApp Business API templates?
The templates in this guide are for manual use on the WhatsApp Business app — copy, paste, send. WhatsApp Business API templates are pre-approved message formats for automated messaging. The Template Builder creates manual-use templates suitable for the WhatsApp Business app.
How many message templates can I save?
WhatsApp Business app lets you save up to 50 quick reply templates natively. The WAUtility Message Template Builder has no limit — you can create and copy as many as you need.
Can I use these templates for WhatsApp broadcast messages?
Yes. These templates work well for broadcast lists in the WhatsApp Business app. For guidance on bulk messaging, see the WhatsApp Bulk Messaging Guide.
Start Using Professional WhatsApp Templates Today
Save hours every week with ready-to-use message templates. Use the free WAUtility Message Template Builder to create, customise and copy professional WhatsApp business messages instantly — no signup required.